Human Services Blueprint

Getting help from services in the ACT: the Human Services Blueprint

The human services system is the network of supports that respond to a person’s needs. This can include services relating to public/social housing, health and wellbeing, education, disability, care and protection and justice.

The way that human services in the ACT are delivered is changing - for the better - under the Human Services Blueprint (the Blueprint). This is a plan, developed by community and government, that will guide how services and supports are provided so that people get the best outcomes for their circumstances.

The Blueprint is a major change that involves many steps and many people. It will take time to introduce completely, and to work well. That’s why the Blueprint has started with three initiatives under the name Better Services:

Local Services Network
The Gateway
Strengthening Families

For more information about Better Services visit Link

How the Blueprint will make a difference

For people who are looking for services, (or who are already using services), the Blueprint will make getting help a more positive experience. This means that people will:

For service providers, the Blueprint means a new way of working together that will bring:

For our community, the Blueprint will mean that:


Making the Blueprint happen

The Blueprint is being rolled out with three initiatives under the name Better Services overseen by the Better Services Taskforce.

Better Services Taskforce
The Blueprint: development, consultation and key initiatives

Human Services Blueprint [HTML] [PDF 3.4MB]

Human Services Blueprint Technical Specifications [HTML] [PDF 2.5MB]

HSB Summary of Initiatives [PDF 875KB]

Human Services Blueprint Consultation Report [HTML] [PDF 441KB]

Towards One Human Services System: discussion paper and submissions


Membership of the Blueprint's 'Better Services Taskforce

Natalie Howson, Director-General
Community Services Directorate (Chair)

Karl Alderson, Deputy Director-General
Chief Minister, Treasury and
Economic Development Directorate

Barbara Causon, NSW Service Leader
Department of Human Services

Gaylene Coulton, Chief Executive Officer
Capital Health Network

Darlene Cox, Executive Director
HealthCare Consumers Association

Kim Davison, Executive Director
Gugan Gulwan Youth Aboriginal Corp

Nicole Feely, Director-General,
Health Directorate

Susan Helyar, Director
ACT Council of Social Service Inc

Diane Joseph, Director-General
Education and Training Directorate

Rudi Lammers, Chief Police Officer
Australian Federal Police

DavidNicol, Under Treasurer
Chief Minister, Treasury and
Economic Development Directorate

Alison Playford, A/g Director-General
Justice & Community Safety Directorate

Gordon Ramsay, Executive Minister
UnitingCare Kippax

Emma Robertson, Director
Youth Coalition of the ACT

Simon Rosenberg, Chief Executive Officer, Northside Community Service

Sue Salthouse, Convener
Women With Disabilities ACT